Wednesday, 28 July 2010

A new shop on-line

Sign of camping to use in map's legend

Today is a big day for Chatsworth Motorhome & Caravan Servicing with the launch of our new on-line shop which is powered by Amazon. You can now buy accessories and spares direct from and just select the spares tab.

I hope that you find this uesful. Please let me know how you get on.
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Monday, 26 July 2010

I'm 300 miles away can you help?

Circuit breakersImage by Ravu al Hemio via Flickr

I had one of those heart stopping moments last week when a customer rings and says his electricity isn't working. The reason for my concern was that I had fitted a new MCB trip to his caravan a couple of weeks a go. Everyone automatically assumes that its due to the work and that can lead you up the garden path to an incorrect conclusion. Now under normal circumstances I would have made my way over to the caravan to do some problem solving but in this case the customer was 300 miles away.
A bit of questioning and testing by the customer identified the problem, no power from the bollard to the caravan and five minutes later he had power and calm returned.
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Saturday, 24 July 2010

Spares and parts

The Lovely FridgeImage by shrff via Flickr
I don't know what is happening in the industry but spares seem to be difficult to get hold of right now. I ordered a shower tap for a customer and I have been told its on six weeks back order and some fridge spares have taken two weeks to come.

Its hard to know why as last year similar parts were taking just a few days to come through. If you have a holiday booked then you really need to have your servicing and repairs booked well in advance. You don't want to get caught out by parts not being available.
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Thursday, 22 July 2010

Back to motorhomes and caravans

An Autosleeper Harmony Campervan on a Talbot E...Image via Wikipedia
After my diversion in to blogging I want to return to the real purpose of this blog - motorhomes and caravans.

I have entered into a number of conversations recently about motorhomes and caravans. In my opinion they are different, a motorhome is not a caravan with an engine. In general people use caravans to turn up for a week or so and have a holiday, usually in the same spot. Motorhomers (or if your the Caravan Club "motorcaravaners") on the other hand tend to use their vehicles for touring.  So they may have one or two nights in one place then move on. Neither is right or wrong just different in my opinion.

Its actually quite interesting to see people migrate from one to the other and then back again as they expect the two types of vehicles to be very similar and they then find out how different they are.

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New look

Image via CrunchBase

I have been doing some work on the blog thanks to Googles excellent tools. I hope that you like the new look and feel and please drop me an e-mail if you read the blog, feedback is always welcome. I also publish my blog posts by Twitter so again please let me know if you read this via Twitter. I am busy trying out the Social Media apps and would like to know what works and what doesn't.
Image representing Blogger as depicted in Crun...
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Monday, 19 July 2010

Call outs, call outs and even more call outs.

First gen caravanImage via Wikipedia
It seems to be getting busier on the call out front again. Spring is always busy as the start of the season kicks in, we are now in the period when families go out as its school holiday time.

I have had water leaks, gas leaks and electrical trip problems this last few days. It really is false economy not having your caravan or motorhome serviced. A call out and parts can turn out really expensive so some servicing and pre-holiday checks are really worthwhile.
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Saturday, 10 July 2010

When thins go wrong

Its been a busy time so I haven't had chance to post recently. However I have been trying out a new product, not the one I would normally use and its been a steep learning curve. It didn't work in the way that the manufacturer said it would and a small 2 hour job has turned into 8-10 hours and an upset customer. Not a good situation.

I am putting things right and I'm sure the customer will be happy at the end of the day buts its all very distressing when things do go wrong.
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