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Its summer and I am still getting calls from customers expecting a service within the next few weeks. You really need to plan ahead and think a few months ahead about your service.
I think that it also important to make a proper booking. Don't just say "when your in the area" because you will never get the job done. A proper booking is vital.
When we order parts it can take several weeks to get what to you is a trivial part. The caravan and motorhome industry is not like the car industry. The supply chain can be very poor. When we do get the parts then please don't expect them to be fitted the next day, we aren't sitting there waiting to fit your parts. Once again you will have to make a booking.